Email support
Tell us what happened.
Send a short description of the issue and we’ll use the information you provide to respond to your request.
Email labs@avanyan.netSupport
How can we help?
For help with Robber Cat, Orbit Rescue, Villages, or a general studio inquiry, contact us directly.
What to include
- The game name and app version
- Your device model and operating system version
- A brief description of what you expected and what happened
- A screenshot or screen recording, if it helps explain the issue
Please do not send passwords, full payment-card details, or other sensitive account credentials by email.
Data deletion
Delete your account and data.
Each game has its own steps. Choose yours: Robber Cat or Orbit Rescue.
Data deletion
Delete your Robber Cat account and data.
Signing in to Robber Cat creates an optional cloud-save account. To delete it in the game, open Settings → Delete account & cloud data and confirm. This deletes the Firebase account and cloud progress, including saved coins, gems, cats, upgrades, rewards, and purchase-delivery records. Your phone's local progress stays until you clear the app's storage or uninstall it. If the account deletion needs a fresh sign-in, choose Finish deleting account and use the same account. You can also request help by email below.
To request deletion without the app, email labs@avanyan.net with the subject “Robber Cat account and data deletion”. For the cloud account, include the email used for Google or Apple sign-in. For Firebase, Singular, and Tenjin installation data, include your Player ID if available (Settings → Player ID → Copy). State whether you want the cloud account, installation data, or both deleted. We may need to verify account ownership; never send a password.
We confirm completion or explain what else is needed to identify your records. Limited legal, accounting, security, fraud-prevention, or dispute records may remain for the applicable retention period; we explain the reason and duration in our response. Provider backups expire under their retention schedules. Store purchase records held independently by Google Play or Apple are managed through that store. See the Robber Cat privacy policy for details.
Data deletion
Delete your Orbit Rescue account and data.
Signing in to Orbit Rescue creates an optional cloud-save account. To delete it in the game, open Settings → Delete account & cloud data and confirm. This deletes the Firebase account and the cloud copy of your progress: completed levels, puzzles in progress, collected story pictures, hints and shields, and your daily score. Your phone's local progress stays until you clear the app's storage or uninstall it. If the account deletion needs a fresh sign-in, choose Finish deleting account and use the same account. You can also request help by email below.
To request deletion without the app, email labs@avanyan.net with the subject “Orbit Rescue account and data deletion”. For the cloud account, include the email used for Google or Apple sign-in. For Firebase, Singular, and Tenjin installation data, include your Player ID if available (Settings → tap Player ID to copy it). State whether you want the cloud account, installation data, or both deleted. We may need to verify account ownership; never send a password.
We confirm completion or explain what else is needed to identify your records. Limited legal, accounting, security, fraud-prevention, or dispute records may remain for the applicable retention period; we explain the reason and duration in our response. Provider backups expire under their retention schedules. Store purchase records held independently by Google Play or Apple are managed through that store. See the Orbit Rescue privacy policy for details.